You can withdraw money by clicking the "Withdraw Money" button, located in the profile corner.
You can withdraw your balance starting from a minimum amount of €20. If the amount is lower, you will receive an error message.
To withdraw money, you first need to add your bank account.
You can link your bank details to a maximum of 2 accounts.
Please note: it must be a bank account within the SEPA zone.
Additionally, you must fill in your personal details (such as your address) completely and verify your identity with a valid ID.
When will my money be deposited?
We process your application within one working day. After we process it, we rely on the banks to transfer the amount to your account as soon as possible. In some cases, the withdrawal takes place immediately! For standard transfers, it takes 3-5 working days for the money to appear in your account.
Can I cancel a withdrawal?
As long as your withdrawal has not been processed by Napoleon Sports & Casino, you can still cancel it. Unfortunately, this is no longer possible once the withdrawal has been processed. Keep in mind that some withdrawals are processed immediately.
I received my previous withdrawal immediately in my account, but not this time, how come?
Several factors can play a role here. It’s true that we can process instant payouts, but this does not apply to all withdrawals.
It’s possible that your bank did not accept the payment instantly, which means it becomes a standard transfer that may take 2 to 5 business days.
If you still haven’t received your funds after this period, please contact our customer service team.
To ensure faster processing of your transactions, we recommend not making multiple withdrawals on the same day.