You can withdraw money by clicking on the button “Withdraw money” or by using this link if you’re logged into your profile https://napoleongames.be/en/user/withdraw.
You can withdraw money starting from a minimum of €20.
If your balance is insufficient, you will receive a message.
To be able to make a withdrawal, your bank details must be added. These bank details can be added to a maximum of 2 accounts. Note that you have to fill in a SEPA zone bank account number.
To be able to make a withdrawal, you also need to fill in your personal details, such as address fully and be verified with your identity card.
When will my money be deposited?
We process your application within one working day. After we process it, we rely on the banks to transfer the amount to your account as soon as possible. In some cases, the withdrawal takes place immediately! For standard transfers, it takes 3-5 working days for the money to appear in your account.
Can I cancel a withdrawal?
As long as your withdrawal has not been processed by Napoleon Sports & Casino, you can still cancel it. Unfortunately, this is no longer possible once the withdrawal has been processed. Keep in mind that some withdrawals are processed immediately.
I received my previous withdrawal immediately in my account, but not now, how come?
Several factors come into play here. The fact is that we can indeed provide instant payouts, but this does not apply to all withdrawals. For standard transfers, it takes 3-5 working days for the money to appear in your account.