Self exclusion / Self protection

user avatar

If you want to protect yourself, you can use this option. When choosing self-protection, you can choose to close your account for a minimum of 6 months to permanently. Once you have chosen this option and a certain duration, you will no longer be able to log in to your account. It is also not possible to change your status. If you choose permanent closure, your account can never be reopened. We always recommend that after choosing a self-exclusion, you also exclude yourself from the gaming commission. This ensures that you will no longer have access to a land-based, nor an online casino in Belgium. 

 

If you have any additional questions about this, please do not hesitate to contact us via the channels on the following page: https://napoleongames.be/en-be/wiki/help

Was this article helpful?

5 out of 11 found this helpful

Related articles

Set a limit

The deposit limit is a weekly limit set for every user on our website. By default, this limit is set according to the legal limit of 200 euros. If ...

Take a break / Time-out

The time-out option is available for customers who wish to take a temporary break from our website. You can choose the time-out option from a perio...

Close your account

If you no longer wish to use our services, you may choose to close your account. Once you have closed your account, it is not possible to log in ...

What resources do you have in place to protect my player account?

You can find all resources through this link or below: : https://www.napoleongames.be/en/responsible-gaming Everyone has the right to have exciteme...

Self exclusion / Self protection

If you want to protect yourself, you can use this option. When choosing self-protection, you can choose to close your account for a minimum of 6 m...

I have been blocked by the Gaming commission

Your account has been blocked by the Gaming commission? We suggest you contact the Gaming commission. Due to privacy reasons, we can’t find out why...

Exclusion from the gaming commission of all online/offline platforms (EPIS)

In Belgium, young people are denied access to casinos, slot machine arcades and betting shops to protect them. Casinos (online and offline) and slo...

I think I have a gambling issue

If you believe your gambling behavior is escalating, you can visit your family doctor. He/she can help you or refer you to other competent authorit...