My account is blocked.
There are several reasons why you can't access your account:
You entered the wrong password.
If your account has been blocked due to entering the wrong password, follow the setup for 'forgot my password'.
You excluded yourself.
Once you have requested self-exclusion, you will no longer have access to your account. According to the applicable law, you can request the reopening of your account after the requested period after you have blocked it.
Your account has been blocked and needs to be verified.
- Your account has been blocked because your details need to be checked by customer service
- The account is suspended for legal reasons for investigations.
Please check the email address associated with your player account, there you will find all the necessary information regarding the reasons why your account has been blocked.