'Van Hecke' law

What is van Hecke?

The Van Hecke Law, named after Member of Parliament Van Hecke, is a new law from February 18, 2024, that introduces several amendments to the gambl...

What changes for me as a player?

Since September 1, you no longer have a single account for sports betting and casino games with Napoleon. The new regulations require us to separa...

I'm not 21 years old yet, what now?

If you are under 21, you can no longer place bets due to the Van Hecke Law. Your account remains accessible, and you can withdraw your funds at any...

Where can I see my deposits and withdrawals?

Transactions after September 1: You can only view your transaction history per account. Log in to your Casino or Sports account and click on the ci...

Which account holds my money?

Your balance is securely stored in your preferred account, the one you used most frequently. On August 26, we sent you both a personal message on y...

Where can I see my personal details?

Log in to your Casino or Sports account and click on the circle with your initials at the top. Then click on "Account details" to view your persona...

How do I switch between the accounts?

Desktop: On both the Casino and Sports platforms, you will find the "Napoleon hub" tab at the very top. Click on it to easily switch to your other ...

How do I keep my account for Casino and/or Sports?

Log in to your new Casino account (napoleoncasino.be) with your old login details. Accept the license to continue playing. Follow the same two step...