If you believe that a bet has been settled incorrectly, you should first check it carefully. Start by verifying whether the bet was placed as you intended. Then consult the statistics of the match in question. We always use information provided by OPTA.
Are you convinced that your bet was still settled incorrectly? Then contact our Customer Service team. They will be happy to inform you about your bet or submit a verification request on your behalf.
What information does our Customer Service need when you contact them about a bet?
Customer service will always need the email address linked to your account, as well as the ticket ID of the bet. You can find this on the betting ticket (under the odd).
In addition to the ticket ID, it is also helpful for customer service if you have a link to the results/statistics of the bet that you believe was not settled correctly.