If you think a bet has been settled wrong, you should first verify your bet. Check if you placed the bet as you thought. Then you can check the official website of the match in question. We always use results from the official websites.
Are you convinced that your bet has been misjudged after all? Then please contact our Customer Service team. They will be happy to help you in informing you about your bet, or to open a request for verification on your behalf.
What information does our Customer Service need if we contact them about a bet?
If you contact Customer Service about a bet, they will need the following information.
Customer Service always needs the e-mail address for your account as well as the coupon ID for the bet, which can be found on the betting coupon for your bet below the odd.
Apart from the coupon ID, it is also helpful for Customer Service if you have a link to the results/statistics of the bet that you think was not handled correctly.