I have problems with the app

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If you encounter problems in the app, please check and keep in mind the following:

  • Check your internet connection.
  • The application must have the latest updated version, and this can be found in the application settings. We provide examples from Android and iOS devices.

If you have the latest version and you are still having problems, we suggest you: uninstall and reinstall the app, then restart your device.

If the problem persists even after reinstalling the app, please come back with the following details via the contact form on our website or chat.

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