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Napoleon Coins – Frequently Asked Questions

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🪙What are Napoleon coins and how do I collect them?

Napoleon coins are rewards you can win by participating in the Daily Spin. You earn them by first answering a knowledge question correctly and then spinning the wheel. The number of coins you win depends on where the wheel stops.

🎰How often can I take part in the Daily Spin?

You can participate once per day. If you answer correctly, you can spin the wheel. If you answer incorrectly, you can try again the next day.

🎁How can I redeem my Napoleon coins?

1. Go to the account menu and click on “Napoleon coins”, just above “Transaction history”:

2. You will then arrive at the “Rewards” tab. For each available reward type, the number of Napoleon coins required for redemption will be displayed:

3. Make sure you have enough coins to redeem one of the prizes. Select the desired reward and click “Redeem”. Then click on the red icon showing your available Napoleon coins. IMPORTANT: If you don’t have enough coins, a message will appear showing how many coins you are missing to redeem the desired prize.

 

 

📜Where can I see my redeemed rewards?

The redemption history can be found in the “Promotions and rewards” section. Here you will find an overview of all used rewards in your account. 

🧾Can I use Napoleon coins directly to place bets?

No. Napoleon coins cannot be used directly to place bets. They act as a form of currency within the platform. First, you collect Napoleon coins. Then, you exchange them for cash in your balance or for casino rewards.

⌛Do Napoleon coins and redeemed rewards expire?

Napoleon coins do not expire and can be used at any time.

Redeemed rewards are generally valid for 30 days. You can check the validity of each reward by clicking on it and viewing the expiration date in the details, as shown below:

 

⚠️My Napoleon coins are not showing. What should I do?

Your Napoleon coin balance should appear in the main menu of your account, above the Transaction history section. To access the rewards store, simply click on this section to see which rewards have already been added to your balance.

If you don’t see it, your app may be outdated. Go to the Play Store or App Store, search for the Napoleon app, and update it.

Important: We recommend keeping the app up to date so you always have access to the latest Napoleon coins features.

If something is unclear or you encounter issues with your Napoleon coins, please contact our support team.

⚠️I cannot redeem rewards. How can I fix this?

To redeem an item in the Napoleon coins store, you must have a sufficient number of coins.

Rewards that are already available for your balance are highlighted in red with the message “Ready to redeem”. Once this message appears, you can redeem them.

Keep collecting Napoleon coins until the desired reward is highlighted in red.

Redeem your Napoleon coins in 3 steps

  1. Go to your account menu → Click on Napoleon coins
  2. Open the Rewards tab
  3. Redeem your favorite reward based on your coin balance 🎁
 
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