I forgot my password?
You can easily change your password by clicking on "forgot password" in the login screen.
This way you can request a new password by email.
Step-by-step guide
Enter the email address that is linked to your account and click 'Send link'.
You will receive an email in your mailbox. This email contains a link to the page where you can change the password for your account.
I did not receive an e-mail after clicking 'Send link'?
If you do not receive an email, it could be due to two things.
- Your email address is not correct
- Your inbox is full and can no longer receive emails.
In this case, it is best to contact our customer service (https://napoleongames.be/nl-be/wiki/client-service ) to change your email. Keep your ID and a selfie with the ID card at hand.