Account
How do I recover my password?
What do you do if you forgot your Napoleon player account password? Follow the steps below and discover all the necessary details! If you have ...
How can I access my account
How can I access my account? Simple and fast! Go to napoleongames.be website, and on the right side you have the option to log in. Enter your us...
I can't play, what's the reason?
This may be due to several reasons. Please check the following: Do your details match the national registry?If not, please contact our customer s...
I can not login & how to unblock my account
I can't login into my account / How to unblock my account You've tried signing in with the wrong password multiple times and locked your account....
Why can’t I access my account
My account is blocked. There are several reasons why you can't access your account: You entered the wrong password. If your account ha...
Betting from abroad
Can I bet at Napoleon if I am not in Belgium? Can I access my account from another country? According to the legislation in force, it is not allo...
Verification required starting May 1st
Starting from May 1st, it is mandatory to verify your account.Without verification, you will no longer be able to play, deposit, or withdraw money....
How do I verify my ID card?
How do I verify on IOS mobile How do I verify ID on Android mobile How do I verify ID on desktop
How do I verify on IOS mobile (App)
Follow these steps to verify your profile and be able to make play, deposit and withdrawals. 1. Open the menu by clicking on your profile in the ...
How to verify ID on desktop
Follow these steps to verify your profile so you can play, deposit and withdraw. 1. Open the menu by clicking on your profile in the right corner...
How do I verify on android mobile (App)
Follow these steps to verify your profile and be able to make play, deposit and withdrawals. 1. Open the menu by clicking on your profile in the ...
I'm not able to get verified?
If you are not verified, this can be due to several reasons: You uploaded the wrong document (only Belgian ID is allowed) Data is not clearly legi...
How can I change the password on my player account
How can I change the password on my player account? To change your account password, please go to the "My Account" section: Click on "Change pas...
How can I update my personal details in my Napoleon account?
Change personal details. To change personal details, we ask you to contact our customer service with the following documents; ID recto-verso (...
Can I change my username?
The username cannot be changed, it is unique. Once registration is complete, you can log into your account with the username you have chosen. Pleas...
How do I validate my phone number
How do I validate my phone number? Validating the phone number is done as follows: From our apps: Click on "Phone number verification", as in ...
How do I open an account at Napoleon Sports & Casino?
You can register easily and quickly. Whether you want to create an account on the Napoleon website or in the mobile apps, it only takes 5 minutes...
From what age can I play at Napoleon?
As stated in Article 5 of our general Terms and Conditions: Registration on NAPOLEONGAMES is only allowed to natural persons who are legally compet...
I cannot activate my account
As soon as you have completed the registration process, you will receive the activation link to the email address you used to create your player ...
GDPR and consent to personalized promotions
What is GDPR and why is it needed? GDPR (General Data Protection Regulation) is the new Regulation (EU) 2016/679 on the protection of natural p...
Policy against money laundering
Takeaways Napoleon Sports & Casino permanently applies procedures to prevent money laundering, detect and report any incident, including suspici...