Account
How can I access my account
Go to Napoleon Sports and/or Napoleon Casino In the app, click top left (or top right on the website) on Login.Website App Enter your username...
How do I reset my password?
Can't remember your password? Follow these simple steps to regain access to your account.Step 1: Go to the login page Click on "Log in" at the top ...
I can't play, what's the reason?
This may be due to several reasons. Please check the following: Do your details match the national registry?If not, please contact our customer sup...
I can’t log in / How to unblock my account?
You've tried signing in with the wrong password multiple times and locked your account.Do you have an active account? You can reset your password o...
Betting from abroad
Can I access my account from another country?According to the legislation in force, it is not allowed to connect from outside Belgium. If you are s...
How do I verify my identity on iOS?
Follow these steps to verify your profile so you can play, make deposits, and withdraw funds.1. Open the menu by clicking on your profile in the le...
How do I verify my identity on desktop?
Follow these steps to verify your profile so you can play, make deposits, and withdraw funds.1. Open the menu by clicking on your profile in the ri...
How do I verify my identity on Android?
Follow these steps to verify your profile so you can play, make deposits, and withdraw funds. 1. Open the menu by clicking on your profile in the l...
I'm not able to get verified
If you’re unable to verify your account, this may be due to one of the following reasons: You uploaded an incorrect document (only a Belgian ID car...
What to do if my document has expired?
You can only verify your account using a valid and up-to-date identity document.If your ID has expired, you’ll be asked to update it and try again....
How to resolve identity verification issues?
Identity verification is a critical step in ensuring security and regulatory compliance. If you encounter any difficulties during this process, fol...
How do I change my account password?
How to change your passwordFollow these steps:Open the menu by clicking on your profile (= your initials) in the top corner.Select “Settings”.Click...
How can I update my personal details in my Napoleon account?
To change personal details, we ask you to contact our customer service with the following documents; ID recto-verso (scans are not allowed, only ph...
Can I change my username?
The username cannot be changed, it is unique. Once registration is complete, you can log into your account with the username you have chosen.Please...
How do I validate my phone number
How to validate my phone number?Via our apps:1. Click on "Phone number verification", as in the image below. 2. Enter the code you received via SMS...
How do I open an account at Napoleon Sports & Casino?
How to registerYou can register easily and quickly. Whether you want to create an account on the Napoleon website or in the mobile apps, it only ta...
From what age can I play at Napoleon?
From what age can I play at Napoleon?As required by the Belgian Gambling Act, registration on our platform is limited to persons aged 21 and over.T...
I can't activate my account
I can’t activate my accountAfter completing your registration, you will receive an activation link by email at the address you used to create your ...
GDPR and consent to personalized promotions
What is GDPR and why is it needed?GDPR (General Data Protection Regulation) is the new Regulation (EU) 2016/679 on the protection of natural person...
Policy against money laundering
Anti-Money Laundering PolicyNapoleon continuously applies procedures to prevent money laundering, to detect and report any incidents, including sus...
Register & login with itsme
RegisterGo to the homepage and click on Register Click on Register using itsme® Open the itsme® app on your smartphone and scan the QR code (or us...
I forgot my password
I forgot my password?You can easily change your password by clicking on "forgot password" in the login screen.This way you can request a new passwo...