Account
How do I recover my password?
What do you do if you forgot your Napoleon player account password? Follow the steps below and discover all the necessary details! If you have ...
How can I access my account
How can I access my account? Simple and fast! Go to napoleongames.be website, and on the right side you have the option to log in. Enter your us...
I can not login & how to unblock my account
I can't login into my account / How to unblock my account You've tried signing in with the wrong password multiple times and locked your account....
Why can’t I access my account
My account is blocked. There are several reasons why you can't access your account: You entered the wrong password. If your account ha...
Betting from abroad
Can I bet at Napoleon if I am not in Belgium? Can I access my account from another country? According to the legislation in force, it is not allo...
How can I change the password on my player account
How can I change the password on my player account? To change your account password, please go to the "My Account" section: Click on "Change pas...
How can I update my personal details in my Napoleon account?
Change your last name. To change the last name you used for Napoleon Sports & Casino registration, please contact customer support, along with yo...
Can I change my username?
The username cannot be changed, it is unique. Once registration is complete, you can log into your account with the username you have chosen. Pleas...
How do I validate my phone number
How do I validate my phone number? Validating the phone number is done as follows: From our apps: Log in, click the main menu from the top left ...
How do I open an account at Napoleon Sports & Casino?
You can register easily and quickly, anytime and anywhere. Whether you want to create an account on the Napoleon website or in mobile apps, every...
From what age can I play at Napoleon?
As stated in Article 5 of our general Terms and Conditions: Registration on NAPOLEONGAMES is only allowed to natural persons who are legally compet...
I cannot activate my account
As soon as you have completed the registration process, you will receive the activation link to the email address you used to create your player ...
GDPR and consent to personalized promotions
GDPR and consent to personalized promotions Don't know how to check your GDPR consent and promotions agreement on Napoleon Sports & Casino? We w...
Policy against money laundering
Takeaways Napoleon Sports & Casino permanently applies procedures to prevent money laundering, detect and report any incident, including suspici...