How can I update my personal details in my Napoleon account?

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Change your last name.

To change the last name you used for Napoleon Sports & Casino registration, please contact customer support, along with your ID or other document proving that your name has changed.

 

How do I change the phone number on my account?

To change your phone number, please go to the "My Account" section and choose "Edit account information"

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On next screen, click "Edit" below your current phone number, enter the new one and click on "Save".
Note: After the number is changed you will need to validate your new phone number.

How do I change the email address on my account?

To change your email address, please contact customer support and be ready to provide us with the following:

  • Your account username
  • Old email address
  • New email address
  • Reason for changing email address
  • Phone number used for registration
  • Amount, date and method used for first deposit
  • A color copy of the identity card (clear, with all data visible).

All the documents we ask are there to help us secure your player account and protect your personal data.

How do I consent to the use of personal data (GDPR)?

To change your consent, please go to the "My Account" section and choose "Edit account information". In order to receive communication for the purposes foreseen in the aplicable laws and regulations, such as account management and complaint handling, please read the Privacy Policy related to the ticks below and tick according to your preference.

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You can withdraw your consent to the processing of your personal data at any time by accessing your customer account. The withdrawal of consent will not affect the lawfulness of data processing carried out until the withdrawal of consent.

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