Follow the steps below to fix issues on your screen:
For Website (Desktop/Mobile)
Log out, refresh the page, or open a new tab.
Clear cookies/history (Chrome: Ctrl + H) or use incognito/private mode.
Try a different browser (Chrome, Edge, Safari, Firefox).
Switch devices or networks and restart if necessary.
Uninstall and reinstall the app or try another device if the issue persists.
For App (Android or iOS)
Force close and reopen the app; log out and log back in.
Check for app updates and ensure a stable internet connection.
Restart the device, free up storage space, disable VPN/ad-blockers.
Clear the app cache (Android only; iOS has no cache option).
Clear all app data (Android) or reinstall the app (Android/iOS).
IOS: https://support.apple.com/en-us/105082
Android: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid
Web: https://support.docusign.com/s/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser?language=en_US