Are you unable to make a deposit?
Please verify the following:
- Deposit Limit, by clicking here: https://www.napoleongames.be/en/user/deposit-limit
- Bank limit, by contacting your bank
- Correctness of the data (name cardholder, card number, expiration date)
You made a deposit but the money was not added to your account.
What do we need from you?
Bank statement or proof of your deposit.
In case of Pay safe or Prepaid Voucher: a picture or scan of the card with code.
Please send the above and the deposit details to support@napoleongames.be or contact us via chat.