Step 1 — Check this first
-
Your deposit limit. The deposit page shows how much room you have left. A deposit above that is refused.
- Your details. Cardholder name, card number and expiry date must be exactly right.
- Your bank. Check that it isn't blocking the payment or online use of your card, and that you haven't set a limit on your card.
- The 3D Secure code. For some cards you receive a code by SMS that you must enter. Use the right one and enter it promptly.
- Your verification. Without completed verification you can't deposit.
- The number of attempts. More than 5 failed attempts in 2 hours isn't allowed. Wait a while, then try again with another payment method or card.
Step 2 — Deposit went through but isn't on your balance? Send us:
- a bank statement or proof of payment;
- for Paysafecard: a photo or scan of the card with the code visible;
- your deposit details (date, amount, payment method).
Send it to support@napoleongames.be or via the chat. The more complete it is, the faster we can help.