Account

I'm not 21 years old yet, what now?

If you are under 21, you can no longer place bets due to the Van Hecke Law. Your account remains accessible, and you ...

Where can I see my deposits and withdrawals?

Transactions after September 1: You can only view your transaction history per account. Log in to your Casino or Spor...

Which account holds my money?

Your balance is securely stored in your preferred account, the one you used most frequently. On August 26, we sent yo...

Where can I see my personal details?

Log in to your Casino or Sports account and click on the circle with your initials at the top. Then click on "Account...

How do I switch between the accounts?

Desktop: On both the Casino and Sports platforms, you will find the "Napoleon hub" tab at the very top. Click on it t...

How do I keep my account for Casino and/or Sports?

Log in to your new Casino account (napoleoncasino.be) with your old login details. Accept the license to continue pla...

Can I still play Dice Games? And where?

All our Casino Games are still available. You can find them on your Casino account (napoleoncasino.be) and app. 

Can my balance be transferred from my Casino account to my Sports account?

The decision regarding your main account is based on your previous activities on our platform and unfortunately canno...