This may be due to several reasons. Please check the following:
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Do your details match the national registry?
If not, please contact our customer support team for assistance. Be sure to have your ID ready. -
Is your account verified?
If not, check the following article to verify your account 👉 Account Verification -
Are you excluded by the Gambling Commission?
If so, we recommend contacting them for more information. If you are allowed to play again, please send us an official confirmation from the BGC. You can email it to support@napoleongames.be, and our support team will take it from there. -
Your internet connection?
Clear all cookies and browser history, then restart your device or refresh the page. -
Are you abroad?
Please note that our platform is only accessible when you are physically located in Belgium.