Go through this list from top to bottom. You’ll usually find the cause within a few minutes.
1. Are you in Belgium? You can only use our platform when you are physically in Belgium.
2. Has your account been verified? Without verification, you cannot play, deposit or withdraw. Follow the steps in How do I verify my identity?.
3. Do your details match those in the National Register? If not, you cannot play. Contact our customer service and have your identity card ready.
4. Have you been excluded by the Belgian Gaming Commission? In that case, we recommend contacting the Gaming Commission. If you are allowed to play again, send us the official proof confirming this from the Gaming Commission to support@napoleongames.be. Our customer service will take it from there.
Is the problem with your connection or browser? Delete your cookies and browsing history, restart your device or refresh the page.
Nothing helped? Contact us via chat. Mention which platform you are playing on (Sports, Casino or Dice), the exact message (or a screenshot) and what you have already tried.