Set a limit

user avatar

The deposit limit is a weekly limit set for every user on our website. By default, this limit is set according to the legal limit of 200 euros. If you wish to decrease your limit, you can do so at any time and without any delay. If you wish to increase your limit, you must wait 72 hours before your new limit will take effect. When increasing a limit, a check is always carried out by the gaming commission at the National Bank of Belgium. This involves checking whether or not you are on the list of defaulters in Belgium. If you are not on this list, the increase of your limit will be carried out after a cooling off period of 72 hours. This cooling off period cannot be accelerated and is a legal measure. You can adjust your limit yourself on the following page: https://napoleongames.be/en-be/profile/responsible-gaming

 

If you have any additional questions about this, please do not hesitate to contact us via the channels on the following page: https://napoleongames.be/en-be/wiki/help

Was this article helpful?

78 out of 155 found this helpful

Related articles

Set a limit

The deposit limit is a weekly limit set for every user on our website. By default, this limit is set according to the legal limit of 200 euros. If ...

Take a break / Time-out

The time-out option is available for customers who wish to take a temporary break from our website. You can choose the time-out option from a perio...

Close your account

If you no longer wish to use our services, you may choose to close your account. Once you have closed your account, it is not possible to log in ...

What resources do you have in place to protect my player account?

You can find all resources through this link or below: : https://www.napoleongames.be/en/responsible-gaming Everyone has the right to have exciteme...

Self exclusion / Self protection

If you want to protect yourself, you can use this option. When choosing self-protection, you can choose to close your account for a minimum of 6 m...

I have been blocked by the Gaming commission

Your account has been blocked by the Gaming commission? We suggest you contact the Gaming commission. Due to privacy reasons, we can’t find out why...

Exclusion from the gaming commission of all online/offline platforms (EPIS)

In Belgium, young people are denied access to casinos, slot machine arcades and betting shops to protect them. Casinos (online and offline) and slo...

I think I have a gambling issue

If you believe your gambling behavior is escalating, you can visit your family doctor. He/she can help you or refer you to other competent authorit...