Close your account

Set a limit

The deposit limit is a weekly limit set for every user on our website. By default, this limit is set according to the legal limit of 200 euros. If ...

Take a break / Time-out

The time-out option is available for customers who wish to take a temporary break from our website. You can choose the time-out option from a perio...

Close your account

If you no longer wish to use our services, you may choose to close your account. Once you have closed your account, it is not possible to log in ...

What resources do you have in place to protect my player account?

You can find all resources through this link or below: : https://www.napoleongames.be/en/responsible-gaming Everyone has the right to have exciteme...

Self exclusion / Self protection

If you want to protect yourself, you can use this option. When choosing self-protection, you can choose to close your account for a minimum of 6 m...

I have been blocked by the Gaming commission

Your account has been blocked by the Gaming commission? We suggest you contact the Gaming commission. Due to privacy reasons, we can’t find out why...

Exclusion from the gaming commission of all online/offline platforms (EPIS)

In Belgium, young people are denied access to casinos, slot machine arcades and betting shops to protect them. Casinos (online and offline) and slo...

I think I have a gambling issue

If you believe your gambling behavior is escalating, you can visit your family doctor. He/she can help you or refer you to other competent authorit...