1. Napoleon support
  2. Account
  3. Verification

I'm not able to get verified

user avatar
by Pascale
user avatar
by Pascale

If you’re unable to verify your account, this may be due to one of the following reasons:

  • You uploaded an incorrect document (only a Belgian ID card is automatically accepted)

  • The details are not clearly readable

  • The information does not match

  • Your ID document is no longer valid

Do you have a residence card? This is considered an official ID, but it must be manually reviewed by our customer service team. In this case, please contact us at support@napoleongames.be and provide:

  • A photo of your ID document (front and back)

  • A selfie showing the details clearly

Our team will review this as soon as possible.

 

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