1. Napoleon support
  2. Account
  3. Verification

What to do if my document has expired?

user avatar
by Pascale
user avatar
by Pascale

You're only able to verify a valid document, so if your ID is expired. We will ask you to update it and try again.

Verifying with somebody else's ID will not work.

  1. Update the document: Make sure you have an up-to-date document.
  2. Perform identity verification:
    • Go to the identity verification section in your account.
    • Do facial recognition
    • Upload your ID.
  3. Wait for the validation and you will be notified once the process is complete.

Access below all the tips to avoid failures in this process:

Tips to ensure success in account verification

 Doubts or difficulties?

If you encounter issues or have questions during verification, please check out the related articles in the "ACCOUNT VERIFICATION" section of our FAQ or contact our customer support.

Was this article helpful?

0 out of 0 found this helpful

Related articles

Verification required starting May 1st

Starting from May 1st, it is mandatory to verify your account.Without verification, you will no longer be able to play, deposit, or withdraw money....

How do I verify my ID card?

  How do I verify on IOS mobile How do I verify ID on Android mobile How do I verify ID on desktop

How do I verify on IOS mobile (App)

Follow these steps to verify your profile and be able to make play, deposit and withdrawals.   1. Open the menu by clicking on your profile in the ...

How to verify ID on desktop

Follow these steps to verify your profile so you can play, deposit and withdraw.   1. Open the menu by clicking on your profile in the right corner...

How do I verify on android mobile (App)

Follow these steps to verify your profile and be able to make play, deposit and withdrawals.   1. Open the menu by clicking on your profile in the ...

I'm not able to get verified?

If you are not verified, this can be due to several reasons: You uploaded the wrong document (only Belgian ID is allowed) Data is not clearly legi...

What to do if my document has expired?

You're only able to verify a valid document, so if your ID is expired. We will ask you to update it and try again. Verifying with somebody else's I...

How to Resolve Identity Verification Difficulties

Identity verification is a critical step in ensuring security and regulatory compliance. If you encounter any difficulties during this process, fol...

My identity verification failed. What should I do?

Possible reasons for automatic rejection: Expired document: The document submitted is no longer valid. Selfie did not recognize the face: the syst...

How long does it take to verify my account?

The verification process is fast and automated in most cases. However, in some situations, the analysis may not verify immediately due to an issue ...