My identity card does not match?

user avatar

During our security check we verify if the data on your ID corresponds to the data you supplied during registration. 

If that is not the case, you may receive the error message "My identity card does not match".

It is possible that you had used a different document during registration. In this case, we kindly ask you to provide us with the document that corresponds to the personal data and national identification number provided. Without this information we can’t process your request. 


We refer to our general conditions:

Article 5 - Registration

Registration at NAPOLEONGAMES is only permitted for natural persons who are legally competent and at least 18 years old. Bets are open to natural persons aged 18 years and over. The remaining range of Games of chance is restricted to natural persons aged 21 years and over.

Every natural person is entitled to a maximum of 1 player's General Account at NAPOLEONGAMES. If NAPOLEONGAMES has a reasonable suspicion or determines that a single natural person has direct or indirect control over multiple Player Accounts, NAPOLEONGAMES explicitly retains the right to block every Player Account in which the data does not correspond with the actual identification data of the natural person, and also to block the money in that account without the Player being able to derive any right from this.

The player's General Account is strictly personal, may not be transferred to a third party and may not be used by third parties. Each Player is responsible for the truthful, complete and accurate entry of his/her data and for keeping it up-to-date. NAPOLEONGAMES reserves the right to monitor the accuracy of the data in every way.


To validly register, the following procedure should be followed. The Visitor is obliged to fill in the following information: National Register number, name and first name (as mentioned on ID card), gender, date of birth, address, postal code, city, nationality, mobile telephone number, e-mail address and confirmation of e-mail address, bank account number, username and password.


The name, first name, National Register number and date of birth are in principle not subject to change, unless by the express intervention of Customer Service.


NAPOLEONGAMES unilaterally reserves the right to prohibit the use a specific user name or password that it considers inappropriate or contrary to public order or morality.


In the event of loss, theft or forgetting login details, the Visitor should immediately contact Customer Service. After verifying the identity, NAPOLEONGAMES will take all necessary measures to again grant the Visitor access to his/her account.

Was this article helpful?

48 out of 136 found this helpful