Why am I getting these error messages?

How do I verify my identity on iOS?

Follow these steps to verify your profile so you can play, make deposits, and withdraw funds.1. Open the menu by clicking on your profile in the le...

How do I verify my identity on desktop?

Follow these steps to verify your profile so you can play, make deposits, and withdraw funds.1. Open the menu by clicking on your profile in the ri...

How do I verify my identity on Android?

Follow these steps to verify your profile so you can play, make deposits, and withdraw funds. 1. Open the menu by clicking on your profile in the l...

I'm not able to get verified

If you’re unable to verify your account, this may be due to one of the following reasons: You uploaded an incorrect document (only a Belgian ID car...

What to do if my document has expired?

You can only verify your account using a valid and up-to-date identity document.If your ID has expired, you’ll be asked to update it and try again....

How to resolve identity verification issues?

Identity verification is a critical step in ensuring security and regulatory compliance. If you encounter any difficulties during this process, fol...

How long does it take to verify my account?

The verification process is fast and automated in most cases. However, in some situations, the analysis may not verify immediately due to an issue ...

Tips for successful account verification

Face Verification & Selfie:Enable camera and location access: Check your device's settings before starting the process.Find a location with natural...

Why am I getting these error messages?

If you try to play, deposit or withdraw without verification you will receive the following messages:  Once you press "Verify my identity" you will...

My identity card does not match?

During our security check we verify if the data on your ID corresponds to the data you supplied during registration. If that is not the case, you m...