Can I withdraw through a payment method I haven't used to deposit yet?

user avatar

Unable to select a payment method for withdrawal? This indicates that the method isn't linked to your account, implying no prior deposits made with it. To add a new payment method, you must first make a deposit using that method. 

For security compliance with anti-money laundering regulations, withdrawals are restricted to methods previously used for deposits. Consequently, the system doesn't permit registering withdrawals through unused payment methods.

⚠️ Attention: You can only withdraw with Paysafe, Neteller and Bancontact

 

Was this article helpful?

15 out of 33 found this helpful

Related articles

How do I make a withdrawal?

1. Access the menu by clicking on the three horizontal bars on the top left corner.   2. Click on “My account” in the menu.   3. Click on “Withdr...

Withdrawing money

You can withdraw money by clicking the "Withdraw Money" button, located in the profile corner. You can withdraw your balance starting from a minimu...

How do I withdraw with Instant Bank Transfer (SEPA)?

1. Access the menu by clicking on the three horizontal bars on the top left corner.   2. Click on “My account” in the menu.   3. Click on “Withdr...

Why am I unable to withdraw money?

There are 3 ways to withdraw your balance via Napoleon: Paysafe, Neteller and Instant SEPA (IBAN)   Here are the most common reasons why a withdraw...

Why is my withdrawal in pending status?

If your withdrawal appears in the "Pending" status in the “History” section, it will change its status after the transaction is authorized in the s...

How do I cancel a withdrawal?

Did you know that if your withdrawal status is "Pending", you can cancel it yourself? To cancel a withdrawal, please follow the steps below:   👉 Go...

How long does it take to process the withdrawal by bank card?

If your withdrawal appears in your history with the status "Paid", it means that it has been accepted by us and the amount will be credited to your...

Can I withdraw through a payment method I haven't used to deposit yet?

Unable to select a payment method for withdrawal? This indicates that the method isn't linked to your account, implying no prior deposits made with...