Withdrawal

How do I make a withdrawal?

⚠️ ImportantTo make a withdrawal, your account must be verified.Follow the steps below to make a withdrawal:1. Open t...

Why am I unable to withdraw money?

There are 3 ways to withdraw your balance via Napoleon: Paysafe, Neteller and Instant SEPA (IBAN)   Here are the most...

Why is my withdrawal in pending status?

If your withdrawal appears as “Pending” in the 'Transaction history' section, its status will be updated once the tra...

How do I cancel a withdrawal?

Did you know that you can cancel a withdrawal yourself as long as its status is “Pending”? Follow the steps below to ...

How long does it take to process the withdrawal by bank card?

If your withdrawal appears in your history with the status "Paid", it means that it has been accepted by us and the a...

Can I withdraw through a payment method I haven't used to deposit yet?

Unable to select a payment method for withdrawal? This indicates that the method isn't linked to your account, implyi...