Withdrawal

Why am I unable to withdraw money?

Here are the most common reasons: You have not made at least one deposit via the method by which you are attempting ...

Why is my withdrawal in pending status?

If your withdrawal appears in the "Pending" status in the “History” section, it will change its status after the tran...

How do I cancel a withdrawal?

Did you know that if your withdrawal status is "Pending", you can cancel it yourself? To cancel a withdrawal, please ...

How long does it take to process the withdrawal by bank card?

If your withdrawal appears in your history with the status "Paid", it means that it has been accepted by us and the a...

Can I withdraw through a payment method I haven't used to deposit yet?

Unable to select a payment method for withdrawal? This indicates that the method isn't linked to your account, implyi...

How do I make a withdrawal?

1. Access the menu by clicking on the three horizontal bars on the top left corner.   2. Click on “My account” in th...

How do I withdraw with Instant Bank Transfer (SEPA)?

1. Access the menu by clicking on the three horizontal bars on the top left corner.   2. Click on “My account” in th...

Withdrawing money

You can withdraw money by clicking on the button “Withdraw money” or by using this link if you’re logged into your pr...