How long does it take to process the withdrawal by bank card?

user avatar

If your withdrawal appears in your history with the status "Paid", it means that it has been accepted by us and the amount will be credited to your bank account within a few seconds/minutes. If the amount has not been transferred within this period, it is possible that your bank did not accept the payment immediately, so it will be a standard transfer which can take 2-5 business days.

If you have not received your money after this period, please contact our customer service.

For faster processing of transactions, we recommend that you do not make multiple withdrawals on the same day.

Was this article helpful?

15 out of 34 found this helpful

Related articles

How do I make a withdrawal?

1. Access the menu by clicking on the three horizontal bars on the top left corner.   2. Click on “My account” in the menu.   3. Click on “Withdr...

Withdrawing money

You can withdraw money by clicking the "Withdraw Money" button, located in the profile corner. You can withdraw your balance starting from a minimu...

How do I withdraw with Instant Bank Transfer (SEPA)?

1. Access the menu by clicking on the three horizontal bars on the top left corner.   2. Click on “My account” in the menu.   3. Click on “Withdr...

Why am I unable to withdraw money?

There are 3 ways to withdraw your balance via Napoleon: Paysafe, Neteller and Instant SEPA (IBAN)   Here are the most common reasons why a withdraw...

Why is my withdrawal in pending status?

If your withdrawal appears in the "Pending" status in the “History” section, it will change its status after the transaction is authorized in the s...

How do I cancel a withdrawal?

Did you know that if your withdrawal status is "Pending", you can cancel it yourself? To cancel a withdrawal, please follow the steps below:   👉 Go...

How long does it take to process the withdrawal by bank card?

If your withdrawal appears in your history with the status "Paid", it means that it has been accepted by us and the amount will be credited to your...

Can I withdraw through a payment method I haven't used to deposit yet?

Unable to select a payment method for withdrawal? This indicates that the method isn't linked to your account, implying no prior deposits made with...