There are 3 ways to withdraw your balance via Napoleon: Paysafe, Neteller and Instant SEPA (IBAN)
Here are the most common reasons why a withdrawal would fail:
- Your account is not verified. This means that you have not yet sent or uploaded a valid ID to your account.
- A withdrawal can be made to any IBAN, but it must be in your name if you do not want to risk your transaction being declined.
- The IBAN in question must also not have been used by 2 other players on our platform.
- Multiple withdrawals in the short term, which means that a withdrawal is not paid out instantly, but via the standard SEPA method (2-5 business days).
- The option to withdraw is disabled due to additional checks that are carried out on a regular basis.
If you would like to make a withdrawal via PaySafe or Neteller, you must first make a deposit with PaySafe or Neteller. Afterwards, the method you used will be visible on the withdrawal page.
You try to withdraw via a payment method that you deleted from your account.*
*Note: If you deleted a card from your player account and are now attempting to withdraw through that card, you will not be able to withdraw it. You will need to make a deposit with that card again and then request a withdrawal.