There are 3 ways to withdraw your balance via Napoleon: Paysafe, Neteller and Instant SEPA (IBAN)
Here are the most common reasons why a withdrawal would fail:
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Your account is not verified. This means you have not yet submitted or uploaded a valid form of identification to your account.
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A withdrawal can be made to any Belgian IBAN, preferably in your own name, to avoid the risk of the transaction being declined.
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You are attempting to use a method other than Paysafe, Neteller, or IBAN.
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The IBAN in question must not have been used by more than two other players on our platform.
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Multiple withdrawal requests within a short time frame may cause a delay, resulting in a standard SEPA payout (2–5 business days) instead of an instant payout.
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The withdrawal option has been disabled due to additional checks that are carried out regularly.
If you wish to make a withdrawal, you must first make a deposit. Afterwards, the method you used will appear on the withdrawal page.
You tried to withdraw via a payment method that you deleted from your account?*
*Note: If you deleted a card from your player account and are now attempting to withdraw through that card, you will not be able to withdraw it. You will need to make a deposit with that card again and then request a withdrawal.